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FAQ
Answers to Your Questions
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How are the keychains packaged?All our keychains are packaged ready for gift giving, packed on a heavy weight cardstock backer card and then individually wrapped in a resealable cello bag.
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What are the keychains made of?All our keychains are made of acrylic, premium permanent vinyl, UV resin and glitter (when applicable to the order). The hardware for each keychain is made of iron alloy in silver and gold finishes. The tassel charms are made of faux leather.
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Where will my order ship from?All orders ship from our home studio in Boca Raton, Florida.
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What is your processing time for an order?For details on our processing times, please refer to our detailed policy found here.
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How long does shipping take?Please refer to our detailed shipping policy found here.
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Do you accept bulk or large orders?Absolutely! A bulk/large order is 10 or more keychains of the same design (they can be personalized with individuals' name if needed). Bulk orders also quality for discounted pricing! Please fill out the order form that can be found here and we will be happy to work with you to design the perfect keychain for your event or large group. Some examples of large orders are: - Favors for a wedding, baby shower, bridal shower, birthday party - Promotional gift for a business (we can put your logo on a keychain). - Order for the entire sports team with names and numbers (baseball, basketball, gymnastics team etc.)
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Do you accept returns or refunds?As all items are custom and made to order, we do not accept returns or refunds, however if there is an issue with your order upon delivery, we will do our best to help resolve the issue. Please see our detailed policy for more information.
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Do you sell items that ship immediately?All our items are custom made to your specifications; however, we will be adding a section to our website called "Quick Ship" items. These will be items that are already designed and made, and only require personalization added such as name, initials or monogram. These items will be ready to ship in 3-5 business days from order confirmation.
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Do you offer Wholesale parterships?No, not currently.
CAN'T FIND WHAT YOU'RE LOOKING FOR?
Send us an email to tell us what's up and someone from our team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at shopkeyringsandthings@gmail.com
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